Effective Communication

Rumors are the fastest and most efficient communication stream in any organization! There are three types of communication: from leadership to employees, employees to customers and employees to employees. If you’re not heavily invested in presenting a consistent, mission critical message,  your employees will fill in the gaps on their own! What’s your message?

Customer Service Excellence

Doing More with Less

If you’re like most, you may have downsized. We have a two key solutions for you. First, we are your outsourced professional development team, delivering affordable Fortune 500 learning programs that engage, enthuse and educate your employees. If you want to increase productivity this is the way to accomplish that goal. We are also Fractional Chief Customer Relationship Officers who will help you strategize about finding, acquiring, and retaining the correct customer. This has the potential to increase’s profits immediately!

Building High Performance Leaders

Given the economic downturn, we've noticed that leaders have taken their eyes off the prize in terms of their leadership pipeline. It seems that leaders are expecting their employees to ‘rise to the occasion’ with no clear set objectives and career paths.  So what do we think will happen to those employees when economic times are better? Stay with a company that isn’t investing in their career growth or go with one that will? What’s your leadership pipeline strategy?

Employee Engagement

“It goes without saying that no company, small or large, can win over the long-run without energized employees who believe in the mission and understand how to achieve it.”

-Jack Welch, Business Week, May 2006

If you are an average organization, one-third of your employees are fully engaged in delivering the quality work necessary to not only stay profitable, but in business. How is it possible that only one-third of employees are engaged at work…?

Customers: Own or Lease?

It costs four to six times more to acquire a new customer than to keep an existing one. Some companies acquire customer relationship management software to keep track of their customers. Although it’s great to keep track of your customers’ contact names and phone numbers in CRM software,  it is not a strategy for keeping customers. Today’s leading-edge organizations know their Customer Lifetime Value index for each individual customer. Customer strategy is being engaged with your customers for mutual success!

Partnership Selling

Do you wonder how those successful salespeople just keep making their numbers year after year? They are living the good life not because they are selling stuff, but because they learned how to keep their commitments and provide exceptional value with each customer encounter. They simply consider their customer as a partner in the business and treat them as such.

Risk Awareness

This is not the time ignore the warning signs from your customers and employees. This is the time to pay attention to the overall health of your company. Are your employees sitting on the fence, waiting for the economic turnaround so they can find that next position? Are your customers shopping the competition hoping for a better value? Now is the time to listen to your employees and customers and proactively get the scorecard on your efforts.

The Power of Trust

At the heart of any successful relationship is mutual trust. Successful executives, salespeople and employees must earn the right to do business with customers. There is no other way to build a long-term mutually profitable business without it!

Collaboration

Command and control is an old military maxim and was once prevalent in organizations of old. Today’s accelerated environments are about development and nurturing cultures of collaboration, transparency, trust and empowerment. Employees today want to be part of the solution, a member of the team, and contributors, let us show you how to engage your employees.